The short answer
Kommo and LVLZ both get mentioned when a small business says "we should run this on WhatsApp." They are not substitutes.
Kommo is a sales CRM you log into. Each person is a seat, the cheapest published plan is $25 per user a month, and the shortest subscription on the pricing page is six months. LVLZ is a WhatsApp CRM / AI CRM for small businesses: you message or call your own agent, and it files the leads, bookings and follow-ups. Plans are $29, $59 and $149 a month, and it is free to start with no card and no time limit. The year costs ten months.
Pick Kommo for a team that lives in pipelines, needs several WhatsApp numbers, and sends template campaigns. Pick LVLZ if you are the owner and the CRM should fill itself from the chat you already use. The same comparison, as a table with sources, is at /compare/kommo. The wider set is at /compare. Prices below were read on 25 October 2026.
What you are actually buying
Kommo's job is the shared inbox and the pipeline. A lead comes in on WhatsApp, Instagram, Telegram or email, lands in the Kommo app, and someone on the team moves it. The tariff page is built around users: Base, Advanced, Pro, then Enterprise on a quote. Broadcasts, templates and campaigns are part of the product. Booking calendars and shareable booking links are too.
LVLZ's job is the owner's thread. You send a message or a voice note on WhatsApp. The agent creates the client, the booking, the task and the follow-up, and you see the same records in the web app. A first message to someone new, a payment, and anything published wait for your yes. That rule is the product, not a setting we hope the model remembers. Personal and Pro are one owner's agent. Business, at $149 a month, adds a shared workspace, roles and a team inbox. Even then, the agent talks with the account owner. It is not a seat for every stylist, closer or dispatcher, and it will not blast a template to the whole list.
If the sentence you care about is "five people answer the same WhatsApp number," stop here and buy Kommo, or read the roundup of eight tools and compare WATI, respond.io and Gallabox as well. If the sentence is "I am in the car and I need this client filed before I forget," keep reading.
The price, with the minimum written out
On 25 October 2026 Kommo's tariff page listed:
- Base, $25 per user a month, billed as $150 for six months.
- Advanced, $35 per user a month, billed as $210 for six months.
- Pro, $45 per user a month, billed as $270 for six months.
- Enterprise, custom.
The FAQ on that page says monthly payment is not available. The trial is 14 days, no card, on Pro features, with 10GB of storage. A new customer's Base or Advanced price can differ by region from 1 September 2026. Kommo documents that in the pricing update and in the subscription overview. Customers already on a plan keep the old price. Pro remained $45 on the page we checked.
AI credits are the one place the page argues with itself. The feature table and the FAQ say 750 credits on Base, 1,250 on Advanced and 2,250 on Pro, per user a month. The FAQ's own example is that a Pro seat grants 2,250. The plan cards show 2,500 and 5,000. Ask Kommo which number your invoice will use. We will not average them.
WhatsApp numbers scale with the plan: one included on Base, plus one more for each extra user; three on Advanced; unlimited on Pro. That matters if the business has a sales number and a support number. LVLZ does not sell extra WhatsApp Business API numbers, because that is not the product.
LVLZ, from the pricing page:
- Personal, $29 a month, or $290 for the year.
- Pro, $59 a month, or $590 for the year.
- Business, $149 a month, or $1,490 for the year.
Yearly billing is ten months' price, two months free. LVLZ is free to start, with no card and no time limit. There is no six-month minimum. Extra usage and extra connected social or ad accounts are published on that same page, and they are not per-seat CRM licenses.
Put one person on Pro for a year and the bills are close: Kommo at $45 a month is $540, LVLZ at $59 a month is $708, or $590 if you pay the year. Kommo's six-month minimum means the first invoice is $270, not $45. Add a second person and Kommo doubles. LVLZ does not. Add a fifth person who must log into the pipeline and answer chats, and Kommo is the tool that has a seat for them. LVLZ Business can share the workspace. It still will not turn those five people into five agents on the company WhatsApp.
| One person, one year | Kommo Pro | LVLZ Pro |
|---|---|---|
| Price a month | $45 per user | $59 for the workspace |
| Shortest commitment | Six months, $270 up front | One month |
| A year at that price | $540 | $708, or $590 paid for the year |
| A second person | Another $45 seat | A shared workspace on Business, $149 a month, not per seat |
| Free to start | 14-day trial, no card | Free plan with no time limit, no card |
A morning on each one
This is a sample, not a customer. The names are made up so the work is easy to see.
On Kommo, the morning starts in the app. Three chats arrived overnight. You open the lead, check the pipeline stage, assign it, set a task, and either reply yourself or let a bot send a template. If a colleague is on shift, they have their own seat and they see the same lead. The CRM is the place the work happens. WhatsApp is the channel inside it.
On LVLZ, the morning can start in the car. You send a voice note: "Maya confirmed Thursday at 4, cut and color, same toner as last time. Remind her Wednesday. And quote the bridal party for June, four people, deposit before I hold the date." The agent files Maya, books the slot, drafts the reminder, and drafts the quote. You get the draft back in the same thread. You say yes before a first message goes to someone new, and before any payment link goes out. The pipeline, if you want one, is a table in the web app, and you can move a row by text later. You do not have to open it to survive the morning.
A salon that runs on that second pattern is written out message by message in WhatsApp CRM for salons. The point here is the split: Kommo assumes a person will operate the CRM. LVLZ assumes the owner will talk, and the CRM is the record of that conversation.
Bookings, broadcasts, and the things only one of them does
Both can put a booking on a calendar. Kommo offers booking calendars and links you can share. LVLZ has a public booking page, and you can also create the booking by text while you are mid-appointment. A link suits clients who book themselves. A sentence suits an owner who is holding the phone.
Broadcasts are not close. Kommo sends WhatsApp templates and campaigns. LVLZ does not. A reminder you asked for, to a client you named, is a follow-up. A message to 2,000 people is a campaign, and it is not something we sell. If the month depends on a broadcast calendar, Kommo, WATI or Gallabox will serve you better.
The mirror image is errands on other websites. LVLZ will run a task in a cloud browser: a form, a supplier order, a booking page that is not yours. We did not find that described on Kommo's pages. Approvals are the same kind of gap. LVLZ states that payments, new recipients and deletions wait for you, enforced outside the model. Kommo does not describe a rule of that kind. That is not a claim that Kommo has no permissions. It is a refusal to invent one.
Teams follow the price. On Kommo every paid user is a seat, and the workspace shares one plan. On LVLZ, shared workspaces and roles arrive with Business. A spreadsheet of clients can be imported. Leaving GoHighLevel, monday.com or Airtable is written at /switch/gohighlevel, /switch/monday and /switch/airtable. There is no one-click Kommo export we are going to pretend exists. Export what Kommo allows, and bring the rows in.
Where we would pick Kommo
Pick Kommo if reps must each see and answer the business WhatsApp, if you need more than one number (unlimited on Pro, metered below it), if template campaigns are required, and if you will sign for six months after a 14-day Pro trial. Instagram and Telegram in the same team inbox are part of that product. Three Advanced seats are $210 times three, $630, before the second half of the year. Confirm AI credits against the FAQ, not the plan card. Those two numbers do not match.
Where we would pick LVLZ
Pick LVLZ if you know the clients, and the failure today is that the work stays in your head until the chat scrolls away. Pricing stays a workspace price as you add clients. It does not stay one if you add people who each need to log in and reply. That is a different product, and Kommo is a good version of it. Do not pick LVLZ for a call center, a broadcast calendar, or several agents on a WhatsApp Business API number. WhatsApp, for us, is how the owner runs the business. For Kommo, it is the channel the team works.
A practical way to decide this week
Take the last twenty client requests. If most of them were "someone on my team replied in the inbox," trial Kommo for 14 days and price the six-month bill first. If most of them were "I heard it and then had to remember to type it in," start LVLZ free and send those twenty as messages. It takes no card and has no time limit.
Either way, Meta's message fees are extra. From 1 October 2026, service messages inside the customer-service window are charged after a free allowance. WATI's help and respond.io's fee article both describe it, and respond.io names 1,000 free service messages per number each month. Recheck Kommo on the tariff page and the September 2026 update. Recheck LVLZ on /pricing. The table with both stays at /compare/kommo. If a figure here and a figure there ever disagree, pay theirs.