This policy explains what information LVLZ collects when you use lvlz.ai, app.lvlz.ai and your LVLZ agent, why we collect it and the choices you have. If you have a question, write to privacy@lvlz.ai.
What we collect
- Account details: your name, phone number, email address and the name you give your agent.
- Your conversations: the messages, photos and files you exchange with your agent, on iMessage or in the app.
- Your workspace: tasks, projects, comments, routines, documents and other content you or your agent create.
- Memory: details and notes your agent saves so it can help you, such as preferences, addresses and important dates.
- Vault items: passwords, payment cards and addresses you choose to store, encrypted at rest.
- Connected services: when you connect a service such as Google, the access tokens it issues (encrypted) and the data your agent reads or sends through it to carry out your requests.
- Browser tasks: the steps, screenshots and results of tasks your agent runs in a cloud browser.
- Billing: your plan and payment status. Card details for your subscription are handled by our payment processor, not stored by us.
- Usage and technical data: basic logs such as times, errors and usage counts needed to run the service, enforce plan limits and keep it secure.
How we use it
We use your information to run your agent and your workspace, to carry out the requests you make, to keep the service secure, to provide support and to bill your plan. We do not sell your personal information, and we do not use your conversations, workspace or memory to train AI models.
Who processes it
To provide the service we share information with providers who process it on our behalf:
- Vercel for hosting and for running browser tasks.
- Supabase for our database.
- OpenRouter and the AI model providers it routes to, which receive the content needed to answer each request.
- Linq for delivering iMessage conversations.
- Google, when you connect your Google account.
- Polar for subscription billing.
- Resend for sending verification emails.
We may also disclose information when the law requires it, or to protect the rights and safety of our users and the public.
Your choices
- You can see, edit, delete and export what your agent remembers at any time in the memory center.
- You can disconnect any connected service in the app, which stops further access.
- You can delete items from your vault and workspace.
- You can ask us for a copy of your data or to delete your account by writing to privacy@lvlz.ai.
Depending on where you live, you may have further rights, such as the right to access, correct or delete your data or to object to some processing. Write to us to use them.
Retention
We keep your information while your account is active. When you delete your account we delete your workspace, memory and vault, except where we must keep limited records, such as billing records, by law.
Security
We protect your information with encryption at rest for secrets, per-owner encryption keys, row-level security and approvals for sensitive actions. See security for details.
Children
LVLZ is not intended for children under 16, and we do not knowingly collect their information.
Changes
If we change this policy we will update the date above, and for significant changes we will let you know through the app or by message.