# Terms of service

> The terms for using LVLZ, the personal AI agent you text on iMessage, and the workspace at app.lvlz.ai.

Updated October 16, 2026.

These terms apply when you use lvlz.ai, app.lvlz.ai and your LVLZ agent (together, “LVLZ”). By creating an account you agree to them. If you use LVLZ for a business, you agree on behalf of that business.

## Your account

You need a phone number that can receive messages to use LVLZ. Keep your account secure and tell us at [security@lvlz.ai](mailto:security@lvlz.ai) if you think someone else has accessed it. You are responsible for activity on your account, including the requests you send your agent.

## What your agent does for you

Your agent acts on your instructions, using the services you connect and the permissions you grant. AI can make mistakes. Review important results, especially anything that costs money, is sent to other people or cannot be undone. Approvals for payments, new recipients, deletions and invitations are on by default; if you turn a rule off, the agent can take that kind of action without asking.

## Acceptable use

Do not use LVLZ to break the law, to harass or spam people, to access accounts or systems you are not allowed to access, to infringe other people’s rights or to interfere with the service. You must follow the terms of the third-party websites and services your agent uses for you.

## Plans, trials and billing

Paid plans are billed monthly or yearly in advance through our payment processor. Each plan starts with a 7-day free trial; if you do not cancel before the trial ends, your plan starts and you are charged. Usage beyond your plan’s allowance, such as AI model usage, may be billed at cost. You can cancel at any time, and your plan stays active until the end of the period you paid for. Prices may change with notice before your next billing period.

## Your content

You keep ownership of everything you send to and create with LVLZ. You give us permission to store and process it only as needed to provide the service to you, as described in the [privacy policy](/privacy).

## Our service

We work to keep LVLZ available and secure, and we may change, add or remove features. Some features depend on third-party services such as iMessage delivery, AI model providers and connected accounts, which may change or become unavailable.

## Disclaimers and liability

LVLZ is provided “as is”. To the extent the law allows, we disclaim implied warranties, and we are not liable for indirect or consequential losses, or for the actions of third-party services. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

## Ending your use

You can stop using LVLZ and delete your account at any time. We may suspend or end accounts that break these terms or put other people at risk.

## Changes and contact

If we change these terms we will update the date above, and for significant changes we will let you know in advance. Questions go to [hello@lvlz.ai](mailto:hello@lvlz.ai).