# A unified inbox for every channel

> Email, WhatsApp, your website contact form and social comments and DMs in one inbox, next to an inbox for your team. One tap turns a message into a ticket, a quick reply or a quote.

Customers write wherever suits them. Every message lands in one inbox in app.lvlz.ai, already linked to the right client in your CRM. Your agent sums up long threads, drafts the reply and turns a request into a ticket or a quote with one tap. Your team talks in internal threads in the same place.

## All channels, one list

Email, WhatsApp, the contact form on your site and comments and DMs from your social networks, sorted by client and not by app.

## One-tap actions

Open a ticket, send a quick reply or prepare a quote straight from the message. Each one is saved on the client’s record.

## A team inbox

Internal threads, mentions and assignments sit next to customer messages, so nothing gets lost between WhatsApp and email.

## What it does

- **Unified inbox: messages from every channel in one place**. Works in app.lvlz.ai, iMessage, WhatsApp. Example: “Anything new in my inbox?”.
- **Team inbox: messages and internal notes between teammates**. Works in app.lvlz.ai, iMessage, WhatsApp. Example: “Tell Noa to call the Levi family back today”.
- **Support tickets with numbers, priorities and owners**. Works in app.lvlz.ai, iMessage, WhatsApp. Example: “Open a ticket for Dana's broken order, urgent”.
- **Quick actions on every message: reply, ticket, quote, booking, task**. Works in app.lvlz.ai, iMessage, WhatsApp.
- **Inbox channels: contact page, website forms, email and social**. Works in app.lvlz.ai, iMessage, WhatsApp. Example: “Give me a page where clients can message me”.

## Frequently asked questions

### Does the agent answer customers on its own?

No. It drafts replies for you to send. It answers automatically only through rules you set and approved yourself.

### Can my team share the inbox?

Yes. On the Business plan teammates share the inbox, assign conversations and talk in internal threads.

### Is it linked to my CRM?

Yes. Every conversation is linked to its client, and tickets and quotes appear on the client’s page.